Cancellation & Return Policy

At oceancrestdubai.com, we are committed to providing high-quality fire safety products. Please read our Cancellation and Return Policy carefully before making a purchase.

Order Cancellation

• Order Confirmation:
  After placing an order, you will receive a confirmation call from our customer service team at +971504369499 or an email from info@oceancrestdubai.com.
• Once an order has been confirmed for processing, it cannot be cancelled or refunded.
• If you request a cancellation before processing, a credit note will be issued that can be used for your next purchase.
• Offline orders or accepted quotations confirmed with an official Purchase Order cannot be cancelled once payment has been made.

Return Policy

We follow a NO RETURN POLICY, except in cases where a product has a manufacturing defect or is damaged upon delivery.

Non-Returnable Products

Due to the nature of fire and safety equipment, the following items cannot be returned unless defective:

• Fire extinguishers
• Smoke alarms
• Emergency lighting systems
• Fire-resistant clothing
• Safety tools & accessories
• Other safety equipment

• Defective or Damaged Products

If you receive a defective or damaged product:

1. You must report the issue within 48 hours of delivery by emailing info@oceancrestdubai.com.
Please include:

• • Your order number
  • A description of the issue
  • Clear photos of the defect/damage
    
    2. After inspection and approval, a credit note will be issued for your next purchase.
    
    3. The product must be returned in its original packaging, including all accessories, manuals, and labels.
    
    

    Refunds

• Refunds for approved cancellations or defective product returns will be processed within 5–6 working days to your original payment method or bank account.
• Shipping fees for defective product returns will be covered by oceancrestdubai.com.